Return & Refund Policy

At Annie, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

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Returns

• You may return eligible items within 14 days of delivery.

• To be eligible for a return, items must be unused, in original packaging, and in the same condition that you received them.

• Certain products such as customized items, clearance products, or perishable goods are non-returnable.

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Refunds

• Once we receive your returned item, we will inspect it and notify you by email.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

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Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, please contact us before sending it back.

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Shipping Your Return

• You will be responsible for paying your own shipping costs for returning items (unless the return is due to our error, such as a wrong or defective product).

• Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

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Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: anniegoodsusa@gmail.com